1. 100% Satisfaction Guarantee via Digital Preview
We believe in total transparency. For all portrait sketches and custom artworks, our team sends you a high-resolution photo/video preview via WhatsApp before framing and dispatching. If you are not satisfied with the preview, we make revisions free of charge until you approve the piece.
2. Free Replacement for Courier Transit Damage
If your parcel arrives damaged in transit, we will replace and re-ship the product completely FREE of cost:
- Please take a short unboxing video/photo of the damaged package and product.
- WhatsApp the video to +91 8448201417 within 48 hours of delivery.
- Our team will immediately prioritize crafting a new piece and ship it with express tracking.
3. Refund Processing
Approved refunds are initiated to your original payment method (Bank Account / UPI / Card) within 5 to 7 working days.
